Privacy policy

Privacy Policy

Overview

RBSI Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or purchase products and services from us.

We aim to handle your data responsibly, securely, and in compliance with applicable Irish and EU data protection laws, including the General Data Protection Regulation (GDPR).

By using this website, you agree to the terms outlined in this Privacy Policy.

1. Who We Are

RBSI Ltd is the data controller responsible for your personal data.

Company Details

RBSI Ltd
24 Meadow Court, Castleisland, Co. Kerry, V92Y235
Ireland

Tel: +353 87 1601482
Email: info@rbsi.ie

VAT No. IE3592057QH

2. Information We Collect

We may collect and process the following information:

Personal Information

Name
Company name
Billing address
Shipping address
Email address
Phone number

Order & Payment Information

Purchase history
Product enquiries
Transaction information

Please note:
Payment card details are processed securely through third-party payment providers. RBSI Ltd does not store full payment card information.

Technical Information

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

Basically, the usual internet housekeeping. Not secret-agent surveillance with thermal drones hovering over your boiler room.

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Respond to enquiries
Arrange deliveries
Provide technical assistance
Improve our website and services
Send important order or service updates
Meet legal and accounting obligations

Where permitted, we may also use your information to:

Send product updates
Share industry news
Inform you about new services or offers

You can opt out of marketing communications at any time.

4. Legal Basis for Processing

Under GDPR, we process personal data based on:

Contractual necessity
Legitimate business interests
Legal obligations
Customer consent where required

5. Sharing Your Information

We do not sell your personal data.

However, we may share information with trusted third parties where necessary, including:

Payment providers
Shipping and courier companies
Technical support providers
IT and website hosting providers
Manufacturers for warranty support
Accountants or legal advisors where legally required

All third parties are expected to handle your information securely and lawfully.

6. Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders and services
Meet warranty obligations
Comply with legal, tax, and accounting requirements
Resolve disputes

Once data is no longer required, it will be securely deleted or anonymised.

7. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Analyse visitor behaviour
Enhance user experience
Support shopping cart functionality

You can manage cookie settings through your browser preferences.

Disabling cookies may affect website functionality, especially on eCommerce pages.

9. Website Security

We take reasonable technical and organisational measures to protect your data against:

Unauthorized access
Loss
Misuse
Disclosure
Alteration

However, no online platform is completely immune from cybersecurity risks. The internet occasionally behaves like a badly balanced heating system under pressure.

10. Third-Party Services

Our website may contain links or integrations with third-party services such as:

Payment gateways
Analytics providers
Social media platforms
Embedded content

These third parties operate under their own privacy policies, and RBSI Ltd is not responsible for their practices.

11. International Data Transfers

Some third-party providers may process data outside the European Economic Area (EEA).

Where this occurs, we aim to ensure appropriate safeguards are in place to protect your data.

12. Changes to This Privacy Policy

RBSI Ltd reserves the right to update this Privacy Policy at any time.

Changes will be posted on this page with updated effective dates where applicable.

Continued use of the website after updates constitutes acceptance of those changes.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact: