Refund policy

Return & Refund Policy

Returns

At RBSi, we aim to supply high-quality products and technical solutions that meet the expectations of our customers. If you are not fully satisfied with your purchase, please review the policy below.

Returns may be accepted within 14 days of delivery subject to the following conditions:

  • Items must be unused, unopened, and in their original packaging.

  • Products must be in resalable condition.

  • Proof of purchase or order confirmation must be provided.

  • Special-order, custom-built, or non-stock items are non-returnable unless faulty or damaged.

Due to the technical nature of many renewable energy and heating products, returns must be approved by RBSi before goods are sent back.

Non-Returnable Items

The following items cannot normally be returned:

  • Installed or commissioned products

  • Custom or special-order items

  • Electrical components that have been connected or powered

  • Opened software, controls, or programmed devices

  • Clearance or discounted items

  • Products damaged through incorrect installation or misuse

This is standard practice in the heating and renewable energy industry because once certain products are installed or energized, they cannot safely be resold. Heat pumps are not t-shirts. Nobody wants a “slightly used compressor with character.” 😄

Faulty or Damaged Goods

If your item arrives damaged or develops a manufacturing fault:

  1. Notify us within 48 hours of delivery for shipping damage.

  2. Provide photographs and a description of the issue.

  3. Do not install or attempt repairs unless instructed by RBSi technical support.

Where applicable, products may be:

  • Repaired

  • Replaced

  • Refunded

  • Referred to the manufacturer warranty process

RBSi reserves the right to inspect or test returned products before approving refunds or replacements.

Refunds

Once a return is received and inspected, we will notify you regarding approval or rejection of the refund.

If approved:

  • Refunds will be processed back to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Original shipping charges are non-refundable unless the error was caused by RBSi.

A restocking fee may apply for certain returned goods, particularly larger or specialist equipment.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product is faulty

  • Incorrect goods were supplied

  • The return was approved due to an error by RBSi

We strongly recommend tracked and insured shipping for all returns.

Technical Support Before Return

Many heating and control products can appear faulty due to setup, wiring, configuration, or installation issues.

Before arranging a return, our technical support team may assist in troubleshooting the issue first. In many cases, this resolves the problem quickly without unnecessary delays or costs.

Warranty

Most products supplied by RBSi are covered by manufacturer warranties subject to:

  • Correct installation

  • Proper commissioning

  • Compliance with manufacturer guidelines

  • Appropriate servicing and maintenance

Warranty periods vary by manufacturer and product type.

Contact Information

RBSI Ltd
24 Meadow Court, Castleisland, Co. Kerry, V92Y235
Ireland.

Tel: +353 87 1601482
Email: info@rbsi.ie

VAT No. IE3592057QH